Return and Refund Policy
Our Commitment
At Heliamo, we stand behind Steam Heat Pro. We want you to feel confident in your purchase, which is why we offer a 60-day return window from the date of delivery.
We're confident that consistent use delivers real results. That's why we encourage you to commit to at least two weeks of daily sessions — most customers begin noticing a difference within that time. Whatever you decide, your 60-day window is yours.
Unopened Products
You can return any unopened Steam Heat Pro within 60 days from the date of delivery for a refund to your original payment method, minus a $20 processing fee.
To start, contact our team at support@heliamo.com with your order number. We will reply with our return address and instructions for shipping the item back.
You are responsible for return shipping costs. Expedited shipping costs from your original order are non-refundable.
Refunds are processed within 10 business days of the returned item arriving at our warehouse. To qualify, the product must be unopened and in its original condition, with all safety seals and packaging intact. Items that do not meet these criteria will be returned to you.
Opened & Used Products
For hygiene and sanitary reasons, we are unable to accept returns on opened or used Steam Heat Pro devices.
If you've opened your Steam Heat Pro and are not satisfied for any reason, we will issue a refund of 50% of your purchase price to your original payment method. You keep the product — nothing needs to be shipped back.
This option is available within 60 days from the date of delivery. To request it, contact our team at support@heliamo.com with your order number.
Mechanical Issues
If your Steam Heat Pro develops a mechanical fault, this is handled separately from the options above. Contact us at support@heliamo.com with your order number and a short description of the issue, along with a photo or video where possible.
You have two options:
- Replacement unit — we send you a new Steam Heat Pro at no additional cost.
- Alternative resolution — if you would prefer not to receive a replacement, contact our team and we will work with you to find a suitable solution.
This applies to genuine mechanical faults. It does not cover damage caused by misuse, normal wear and tear, or improper handling, including submerging the main body in water (the device is not waterproof — the silicone pad is removable and washable, but the body should only be wiped clean).
How to Initiate a Return or Refund Request
- Contact us at support@heliamo.com with your order number.
- Our team will confirm which option applies to your order.
- If a return applies (unopened products only), we will send you our return address and shipping instructions. Return shipping is at your expense.
Important: Items sent back to us without first requesting a return cannot be accepted.
Cancellation Policy
Any changes or cancellations to an order must be requested within 48 hours of placing the order. After this period, orders may already be in processing and we may not be able to accommodate your request. If your order is successfully canceled within the 48-hour window, your refund will be processed within 7 business days.
Damaged or Defective Products
We carefully package every order to minimize damage in transit. An item is considered damaged if it arrives physically broken or defective. Damage to outer packaging alone (such as dents or minor box damage) does not qualify if the item itself is in good condition.
If your order arrives damaged, defective, or incorrect, please notify us within 24 hours of delivery at support@heliamo.com with your order number and a clear photo showing the issue. Once reviewed, we will arrange a replacement at no additional cost.
We do not offer refunds, replacements, or returns for damage caused by misuse, normal wear and tear, or improper handling.
If your device arrived in good condition but later develops a fault, see Mechanical Issues above.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout. If an incorrect address is entered and we are not notified within 24 hours of placing the order, we may be unable to offer a replacement or refund.
Refund Processing
Once your return is received and inspected (unopened products), or your refund request is approved (opened products), we will notify you of the outcome.
Unopened returns: Refunded to your original payment method, minus the $20 processing fee, within 10 business days. Your bank or card issuer may take additional time to post the refund.
Opened products: 50% of your purchase price refunded to your original payment method within 5 business days. Your bank or card issuer may take additional time to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at support@heliamo.com.
Policy Updates
Heliamo reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Customers are encouraged to review the latest version before making a purchase. By purchasing from Heliamo, you acknowledge and agree to the terms outlined in this policy.
If you have any questions, please contact us at support@heliamo.com.